Refund Policy

Valid Return and Refund Qualification

Our platform provides a unified 60-day return and refund window for all Levoit home appliances purchased on levoitusshop.com, calculated from the official delivery completion date of each order. All unused, unassembled, undamaged air purifiers, humidifiers, tower fans, vacuums and other home devices with complete original packaging, accessories and product labels are eligible for return and refund applications within the valid period. Products damaged by personal installation errors, improper daily use, artificial collision, missing accessories or damaged original packaging will not be applicable for full refund services. We implement unified return standards for all global users without regional differentiation, ensuring equal after-sales rights for every customer worldwide.

Standard Refund Processing Procedures

After customers submit valid return applications via official email and complete product return delivery, our professional after-sales team will conduct strict product inspection and verification. Once the returned products meet our return qualification standards, we will immediately initiate the official refund process. The unified refund processing cycle ranges from 5 to 10 working days, and all refund funds will be returned through the original payment method used for order settlement. All refund transactions are uniformly settled in USD currency, consistent with the order payment standard. Customers can consult our support team at any time to check the refund progress, and we will synchronize the fund arrival status in a timely manner to ensure transparent and standardized after-sales processing.

Refund Service Supplementary Rules

All orders on our website enjoy global free shipping services, and no additional shipping fees or hidden handling fees will be deducted from eligible refund amounts. For partial return of multi-product orders, we will calculate the refund amount proportionally according to the unit price of returned products without any hidden charges. In case of individual refund delays caused by system synchronization or bank processing reasons, users can contact our official support team to urge and inquire about the progress. We strictly abide by the 60-day return window and 5-10 day refund cycle, standardize every refund link, and adhere to fair and open service principles to fully protect the legitimate consumption rights of all global customers.